qualityculture Limited Terms and Conditions


Introduction
qualityculture Ltd agrees to provide and the customer to take and pay for the training courses supplied under this
agreement. nlpuktraining.com is the name used by qualityculture Limited to provide NLP related services.
These terms and conditions apply to:
1. Courses supplied on a customer’s premises
2. Courses supplied in another location
3. Public courses and open programmes


Payment
For in-house training qualityculture limited will invoice for any days delivered at the end of the calendar month and
the client agrees to pay within 30 days from the date of invoice.


For public courses and open programmes bookings can be secured with a Purchase Order Number; with payment in full
via invoice; or at the time of booking via WorldPay. We are able to accept payment via Visa & Mastercard

ccard

In some circumstances qualityculture limited may offer a monthly, interest free payment plan option for the client to
pay in stages. Full payment must be made 30 days prior to commencement of the course. A payment plan will be
agreed verbally with the client and then set up via FuturePay. Booking will be secured with first payment. To cancel,
the client must contact qualityculture limited directly. Cancellation/refund terms below apply.


Cancellation/Transfers
In-company programmes and workshops
If the customer cancels or changes the date of any programme or workshops within 30 days then qualityculture limited
at its discretion will invoice the customer for the full agreed day rate and the customer agrees to pay the same within
30 days from the date of invoice.
Public courses/open programmes
If a delegate cancels a place on a public course; Neuro Lingustic Programming (NLP), Hypnotherapy or Time Line
Therapy™ the following will apply:
1. Pre course materials that have been issued cannot be refunded under any circumstances (£400 plus VAT).
2. Cancellation within 30 days of the course commencement, there will be no refund of any fees paid. However
they will be offered the option of transferring to a new course for a reduced fee of £500 plus VAT. Please
note only one transfer allowed per person.
3. Cancellation within 30-60 days of start of course, refund of fee paid less pre course materials less £300 plus
VAT. However they will be offered the option of transferring to a new course free of charge. Please note only
one transfer allowed per person. This does not apply to Master Practitioner, where a fee of £500 plus VAT
will be charged. Only one transfer per person will be allowed.
4. Cancellation 60 days plus from the start of the course, a full refund of fees paid less cost of pre course
materials. However they will be offered the option of transferring to a new course free of charge. Please
note only one transfer allowed per person. This does not apply to Master Practitioner, where a fee of £500
plus VAT will be charged. Only one transfer per person will be allowed.


qualityculture limited reserve the right to cancel any courses which do not have sufficient numbers of delegates
booked to ensure the customer the optimum group learning experience and in this case will offer a place on a future
course.


Warranty and Limitation of Liability
The courses are provided under this agreement at the customer’s request. The customer accepts that he/she is
responsible for verifying that the courses are suitable for their requirements. qualityculture Limited will use all
reasonable skill and care in the preparation and presentation. Our trainers are professionally qualified and competent
to present the courses or workshops which they deliver. The NLP, Hypnotherapy and Time Line Therapy TM
Practitioner courses and Institute of Leadership and Management (ILM) are all accredited.


In company training will be prepared and delivered in accordance with the written proposal. Public courses will be
delivered in accordance with the content provided on the websites though the trainer may tailor content to the needs
of the delegates present; nlpuktraining.com and qualityculture.co.uk


qualityculture shall not be liable for any loss of or damage to property nor for any consequential or economic or other
losses of any kind howsoever caused. We hold current public liability insurance appropriate to the level of the services
provided. Clients may request the amounts insured if they are not provided within a proposal.

Rev 07.12.17